Grow Wings

1. Scope

This policy applies to paid Grow Wings programmes, workshops, camps, boot camps, community memberships, consultations, digital materials, and other services unless a service-specific page, invoice, enrolment form, or written agreement states different terms.

Where a service-specific refund promise gives you a greater right, that promise will apply. Nothing in this policy limits a right that cannot legally be excluded or restricted.

2. Customer cancellations

Unless different terms are shown at checkout or in your enrolment confirmation, you may request a full refund within 7 calendar days of purchase if delivery of the relevant service has not started and you have not accessed or used paid materials.

After a programme, event, consultation, membership period, or digital delivery has started, refunds are generally not available for a change of mind, missed sessions, non-attendance, or unused time, except where required by applicable law or agreed by us in writing.

For a live programme, we may offer a transfer to a later cohort or a credit instead of a refund when a place can be reused. Any transfer is subject to availability and the terms communicated for that programme.

3. Changes or cancellation by Grow Wings

If we cancel a paid programme or cannot materially provide the service, we will normally offer you a choice between a transfer, a credit, or a refund of the amount paid for the affected service. We may change dates, speakers, delivery format, or session details when reasonably necessary, while keeping the core service substantially similar.

Where a third-party venue, platform, payment provider, or other supplier causes a change, we will communicate the available options as soon as reasonably possible.

4. Duplicate payments and payment errors

If you believe you were charged twice, charged the wrong amount, or charged for a transaction that did not complete, contact us promptly with your name, the service, the transaction date, and the payment reference. We will investigate and correct a verified duplicate or processing error.

We do not store full card numbers. Any payment information processed by a payment provider is handled under that provider’s terms and privacy notice.

5. How to request a refund

Send your request to info.growwings@gmail.com with the subject “Refund request” and include:

your full name and the email used for the booking or purchase;
the programme or service name;
the purchase or booking date and payment reference, if available; and
the reason for the request and the outcome you are seeking.

We will acknowledge the request and may ask for reasonable supporting information. If a refund is approved, we will issue it to the original payment method where possible. Banks and payment providers may take additional time to display the funds; our usual processing target is 5–10 business days after approval.

6. Questions